Refund policy

Return and Refund Policy

Order issues Because our products are made to order (print-on-demand), we only handle issues involving damaged, defective, or incorrect items.

How to submit a return request If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery at trentsparent@gmail.com with subject: ORDER ISSUE – [order number] and include photos of the issue.

Notification We will send you a confirmation email within 1 to 2 business days to acknowledge receipt of your return request. Once your request has been reviewed, we will send you a final email with our decision and the applicable return resolution, as described below.

Resolution If an item is confirmed to be damaged, defective, or incorrect, trendsparent-ees may offer a replacement or refund where appropriate. We handle every case transparently and fairly. Throughout the process, we will keep you informed by email of any updates, decisions, or actions regarding your request.

Returns Customers are generally not required to return the product once the issue has been confirmed. If, in exceptional cases, trendsparent-ees requests that the damaged, defective, or incorrect product be returned, trendsparent-ees will cover the standard return shipping costs applicable to the customer's country. Once the returned item has been received, trendsparent-ees will confirm receipt by email and reimburse the agreed return shipping costs.

Return shipping costs For accepted returns involving damaged, defective, or incorrect items, trendsparent-ees covers the full standard return shipping costs applicable to the customer's country. Once the returned item has been received, we will send a confirmation email.

Refund / Replacement timing Once trendsparent-ees has inspected the returned item, the approved refund or replacement will be processed. Refunds are issued to the original payment method. Where the legal right of withdrawal applies, standard outbound shipping costs will also be refunded. Shipping costs for approved replacements are fully covered by trendsparent-ees.

Note If a customer returns a product without prior agreement or permission from trendsparent-ees, the customer is solely responsible for all shipping costs. trendsparent-ees is not liable for any costs related to unauthorized returns.

(*) EU Legal Notice Right withdrawl policy. Made-to-order and personalized products are exempt from the right of withdrawal under EU Directive 2011/83/EU. For more information, see our Right of Withdrawal policy or visit our website footer.

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Refund policy